Shipping policy
Last updated: 28 October 2026
1. Scope of this policy
This Shipping Policy applies to the delivery of physical products purchased from New Earth Store. It does not apply to ebooks or audiobooks supplied electronically. Their supply method and timing are described on the product page and in the Terms of Service.
The store is operated by Jaroslaw Piotr Kedziora, trading as New Earth Store, at 2 Toll Bar House, Bargate, Lincoln, LN5 8EE, United Kingdom.
2. Countries served and delivery availability
New Earth Store offers physical-product delivery only within the United Kingdom. Physical products are not delivered to Poland. Shipping availability depends on the specific product, supplier, warehouse, customer address, and the markets currently served.
If no delivery method is available for a particular product or address, it will not be possible to place an order for that product. The fact that the store serves a country does not mean that every product can be shipped to every address in that country.
3. Fulfilment by third-party suppliers
Some products are fulfilled through a dropshipping model and may be packed and shipped directly by an external supplier, manufacturer or logistics partner. A shipment may originate in the United Kingdom, the European Union, or another country stated or indicated by information provided before purchase.
The third party performs logistics activities on behalf of the store, but New Earth Store remains the seller and the customer’s contracting party. If there is a problem with fulfilment or delivery, the customer should contact New Earth Store and does not need to pursue the wholesaler, manufacturer, or carrier directly.
4. Processing and estimated delivery times
Order processing and estimated delivery times may vary depending on the product, supplier, country of dispatch, delivery destination, and selected shipping method. The relevant information is displayed on the product page, in the cart, at checkout, or in the order confirmation.
Delivery timeframes are estimates unless a particular delivery method is expressly described as guaranteed. Business days do not include Saturdays, Sundays, or public holidays in the country of fulfilment or delivery unless stated otherwise for a specific shipment.
Unless a different timeframe is agreed before the order is placed, products will be delivered without undue delay and no later than the period required by applicable law, which for typical consumer sales in the United Kingdom is generally 30 days from the date the contract is concluded.
5. Shipping costs and methods
New Earth Store does not apply one mandatory shipping rate to every product. The cost may depend on the product, number of items, dimensions and weight, fulfilling supplier, warehouse, country, postcode, and selected delivery method.
Available methods, the applicable cost, and the total order amount are shown in the store and always before the customer places an order with an obligation to pay. Where the exact cost depends on the address or cart contents, it is calculated after the required details are entered. After purchase, New Earth Store will not charge the customer an additional delivery fee without the customer’s express agreement.
If the store offers free, promotional, express, or another optional delivery method, the conditions of that offer are displayed with the relevant option. The customer chooses any paid additional services where available.
6. Products from different suppliers and separate parcels
Products included in one order may be fulfilled by different suppliers or from different warehouses. In that case, the order may be split into several parcels arriving at different times and carrying separate tracking numbers.
Splitting an order into several parcels does not result in an additional charge by New Earth Store after purchase unless the customer expressly accepts an order change or an additional service. A notification that only part of an order has shipped does not mean that the remaining products have been cancelled.
7. Dispatch confirmation and tracking
Once a product has been dispatched, the customer will receive a message at the email address provided when placing the order. If the supplier or carrier provides a tracking number, it will be shared in the dispatch notification or on the order status page.
Tracking information may be updated with a delay. The absence of an immediate carrier scan does not necessarily mean that the parcel has not been dispatched. If tracking remains unchanged for an extended period, the customer may contact New Earth Store.
8. Delivery address and failed delivery
Before placing an order, the customer should check the recipient’s full name, street, building and unit number, town or city, postcode, country, and any other details required by the carrier.
If the customer notices an error, they should contact support@new-earth-store.com as soon as possible. We will try to pass the correction to the supplier, but once fulfilment has started or the parcel has been dispatched, changing the address may no longer be possible.
If a parcel is returned because of an incomplete or incorrect address supplied by the customer, refusal of delivery, or failure to collect it despite valid delivery attempts, we will contact the customer to agree what happens next. A reasonable re-delivery charge may be applied only where it is explained in advance and permitted by applicable law. This does not limit the customer’s rights where the error was made by the store, supplier, or carrier.
9. Delayed delivery
Delivery times may be affected by high order volumes, public holidays, weather, border controls, carrier operations, transport disruption, and events outside the store’s reasonable control. If we become aware of a significant delay, we will provide the available information and take reasonable steps to investigate.
If a parcel does not arrive by the agreed date or, where no other date was agreed, within the period required by law, the customer should contact New Earth Store. We will provide the remedy required by applicable law. Depending on the circumstances, this may include setting an additional reasonable delivery period, cancelling the order, or issuing a refund. An additional period is not required where the seller refuses delivery or where the agreed delivery date was essential to the customer and this was made clear in advance.
10. Parcels considered lost or not delivered
If tracking shows that a parcel has been delivered but the customer has not received it, the customer should first check any designated safe place, reception area, letterbox, household members, and immediate neighbours, and then contact us promptly.
New Earth Store will investigate with the supplier or carrier. We may ask the customer for reasonable information needed to open an investigation, but the customer does not need to pursue a claim against the wholesaler directly. If the parcel is confirmed as lost or not delivered, we will provide a replacement shipment, refund, or another remedy required by applicable law.
11. Damaged shipment or incorrect product
New Earth Store remains responsible to the customer for the goods until they are physically received by the customer or a third party identified by the customer, except where the customer independently chooses a carrier not offered by the store and applicable law provides otherwise.
If a parcel or product arrives damaged, does not match the order, or is incomplete, the customer should contact support@new-earth-store.com as soon as reasonably possible, giving the order number and a description of the issue. Photos of the packaging, shipping label, and product may help us investigate and resolve the matter more quickly where taking them is possible.
The absence of a photograph does not, by itself, remove the customer’s statutory rights. Rules concerning repair, replacement, price reduction, refund, and returning a faulty product are also described in the Terms of Service and the Return, Withdrawal and Order Cancellation Policy.
12. Customs duties, import taxes, and border charges
Some products may be shipped from a country other than the delivery country. The treatment of VAT, customs duties, import taxes, and carrier fees depends on the shipment route, product value, type of goods, supplier, and applicable law.
Before placing an order, the customer will be informed whether mandatory taxes and charges collected by the store are included in the displayed price. If the law requires a particular charge to be paid by the customer upon import or delivery, that fact and the known amount or method of calculation must be clearly presented before purchase. New Earth Store will not present mandatory charges that can be calculated in advance as unexpected costs disclosed only after the order is placed.
If a carrier requests a payment that conflicts with the information shown at the time of purchase, the customer should contact us before making payment where reasonably possible.
13. Cancellation, withdrawal, and returns
Rules concerning cancellation before dispatch, withdrawal from the contract, return shipping, and refunds are set out in the published Return, Withdrawal and Order Cancellation Policy and the Terms of Service.
This Shipping Policy does not limit the customer’s statutory rights concerning delivery or goods that are faulty, damaged, not as described, or not delivered.
14. Contact
Questions concerning shipping and delivery should be sent to:
- Email: support@new-earth-store.com
- Seller: Jaroslaw Piotr Kedziora, trading as New Earth Store
- Address: 2 Toll Bar House, Bargate, Lincoln, LN5 8EE, United Kingdom
When contacting us about an existing order, please include the order number and a brief description of the matter. Do not send full payment card details or other information that we do not need to handle the delivery issue.
15. Changes to this policy
This policy may be updated to reflect changes in law, markets served, suppliers, delivery methods, or the store’s operations. An order remains subject to the information and conditions presented to the customer before it was placed unless a change is required by law or the customer expressly agrees to a different arrangement.