Terms of service

Terms of Service and Sale — New Earth Store

Last updated: 28 October 2026

1. Seller information

The New Earth Store online store is operated by Jaroslaw Piotr Kedziora, trading as New Earth Store, at 2 Toll Bar House, Bargate, Lincoln, LN5 8EE, United Kingdom.

Customer service contact: support@new-earth-store.com.

These Terms set out the rules for using the store, placing orders and entering into contracts for the sale of new physical products and e-books and audiobooks from the seller's own book collection offered by New Earth Store. Nothing in these Terms excludes or restricts any mandatory consumer rights.

New physical products are sold and delivered only within the United Kingdom. The seller's own ebooks and audiobooks are offered to customers in the United Kingdom and Poland, in the language and format stated on each product page. Printed books and physical-product delivery to Poland are not offered.

2. Product information

The main characteristics of a product, its price, currency, availability and any applicable restrictions are displayed on the product page or during checkout. Images are for presentation purposes; the appearance of a product may vary slightly because of screen settings or permitted manufacturing differences.

Before purchasing, the customer should review the description, variant, size, product language, technical requirements and delivery information. E-books and audiobooks may be offered as separate Polish and English versions; the available language is stated in the product description.

3. Placing an order and formation of the contract

The customer places an order by adding products to the basket, providing the required information, selecting an available delivery and payment method, and using the button that confirms the purchase and the obligation to pay.

Before placing the order, the customer can review and correct their information and the contents of the basket. After receiving an order, we send a message confirming that it has been received by our system. If a product cannot be supplied, there is an obvious pricing error, or we cannot accept the order for a justified reason, we will inform the customer and refund any payment already collected.

A contract for a physical product is formed when we confirm that the order has been accepted for fulfilment. A contract for an e-book or audiobook is formed when we confirm acceptance of the order. The method and timing of supply follow the product description and any consent required for immediate supply.

4. Prices, currencies, taxes and payments

Prices are displayed in the currency assigned to the customer's market: GBP for the United Kingdom and PLN for Poland. The final price, delivery charges, taxes and any other mandatory charges collected by the store are displayed before the order is placed.

Payment can be made using the methods available at checkout. The availability of a particular method depends on the country, currency, payment provider and the store's current configuration. The customer is responsible for providing accurate information and for being authorised to use the selected payment method.

If a bank, payment provider or applicable rule imposes a charge that is not collected or controlled by the store, that charge may be applied independently of New Earth Store.

5. Fulfilment and delivery of physical products

Products may be fulfilled and shipped directly by third-party suppliers or logistics partners. A single order may be divided into several shipments. This does not change New Earth Store's responsibility to the customer under the contract and applicable law.

Available countries, prices and estimated delivery times are displayed on the product page, in the basket, at checkout or in the Shipping Policy. Delivery times are estimates unless a guaranteed date has been expressly agreed. The customer must provide a complete and accurate delivery address and notify us promptly of any error they discover.

If fulfilment or delivery is significantly delayed, we will inform the customer and provide the remedies required by law, which may include setting an additional deadline, cancelling the order or issuing a refund, depending on the circumstances.

6. E-books and audiobooks from our own book collection

Ebooks and audiobooks are digital content supplied without a physical medium. Their format, language, access method, supply time, relevant compatibility requirements and any technical protection or material restrictions are stated before purchase. Unless the product description states otherwise, the purchase grants a personal, non-exclusive and non-transferable licence for private use, subject to rights that cannot lawfully be restricted.

Supply during the 14-day cancellation period requires your prior express consent to early supply, your acknowledgement that you will lose the right to cancel when supply begins, and the required contract confirmation recording that consent and acknowledgement. A general acceptance of these Terms does not by itself provide that specific consent. The right to cancel is lost only if the applicable legal conditions are met. Rights concerning faulty, misdescribed or undelivered content remain.

7. Cancellation, withdrawal and returns

The customer may ask to cancel an order before fulfilment or dispatch begins by emailing support@new-earth-store.com or using the customer account function, if available. Such a request does not automatically stop fulfilment; we check the order status and confirm whether cancellation is possible. This is separate from statutory withdrawal, which does not require our permission.

The conditions for withdrawal, returns, return shipping costs, refunds and exclusions are set out in the Return, Withdrawal and Cancellation Policy. Consumers retain all statutory rights, including applicable rights relating to distance contracts.

8. Goods and digital-content complaints

Report a fault, damage, missing delivery or mismatch to support@new-earth-store.com, with enough information to identify the purchase and understand the problem. An order number and photographs may help, but a particular receipt or photographs are not the only way to prove a valid claim. You do not have to contact the supplier or repair a product yourself.

Physical goods sold to UK consumers: statutory rights include a short-term right to reject faulty goods, normally within 30 days of delivery, subject to the statutory rules. After that period, you can normally require a repair or replacement at no cost. Where the legal conditions are met, you may claim a price reduction or exercise the final right to reject. A manufacturer's warranty does not replace these rights. We cover reasonable return costs for a valid faulty-goods claim.

Digital content: the loss of a change-of-mind cancellation right does not remove rights concerning non-conformity. Polish consumers may require content to be brought into conformity and, in the circumstances provided by law, reduce the price or withdraw from the contract. For one-off supply, the Polish statutory rules cover non-conformity existing at supply and revealed within two years. UK consumers retain the applicable rights to repair or replacement and, where statutory conditions are met, a price reduction, which can be the full price. These are distinct from the cancellation rules.

For complaints governed by Polish consumer law, we respond within 14 days of receipt on a durable medium, such as email; failure to respond within that period has the statutory effect of accepting the complaint. This is the response deadline, not a promise that every technical remedy will be completed within 14 days. Any statutory refund following a price reduction or withdrawal concerning digital content is made without undue delay and no later than 14 days after the relevant statement, where those rules apply.

9. Customer accounts

The customer is responsible for ensuring that the information in their account is accurate and for protecting access to their email account and devices. Any suspected unauthorised use of an account should be reported promptly. We may restrict access to an account when reasonably justified by security concerns, fraud, a breach of law or a serious breach of these Terms.

10. Promotions and discount codes

The conditions of a promotion are displayed with the relevant offer. Discount codes may have an expiry date, a limited product scope, a minimum order value or a usage limit. Unless the promotion states otherwise, discount codes cannot be combined. These restrictions do not affect consumer rights relating to faulty products, returns or complaints.

11. Permitted use of the store

The store must not be used unlawfully, fraudulently, in a manner that threatens security, infringes the rights of others or interferes with the proper operation of the service. Prohibited conduct includes introducing malicious software, attempting to gain unauthorised access, and placing orders using another person's details or payment method without authorisation.

12. Intellectual property

Store content, including text, graphics, branding elements, digital materials and page layouts, may be protected by intellectual property rights belonging to New Earth Store or its licensors. Purchasing a product does not transfer those rights, except for the scope of any licence expressly granted for the use of purchased digital content.

13. Liability

We do not exclude or restrict liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence, fraud, and breaches of statutory consumer rights.

We are responsible to consumers for losses that are a foreseeable result of our breach of contract or failure to exercise reasonable care and skill. We are not responsible for losses that could not reasonably have been foreseen, or for business losses arising from a purchase made solely for private purposes.

14. Events outside our reasonable control

We are not responsible for delays or failures caused by events outside our reasonable control when we take reasonable steps to limit their effects and inform the customer. If such an event causes a significant delay, the customer retains any rights to end the contract and receive a refund to the extent required by law.

15. Personal data

The store is hosted by Shopify. Data is processed as described in our Privacy Policy by the store, Shopify and the relevant payment and fulfilment providers.

Shopify Network Intelligence is enabled. Shopify uses information about interactions with our store, other merchants and Shopify to provide and improve services, personalization and advertising. Data may be shared with Shopify and other recipients located in other countries. You can decline or withdraw the relevant consent using Cookie preferences in the footer. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for further information and rights relating to Shopify.

16. Changes to these Terms

We may update these Terms for legal, organisational or technical reasons. The version in force when an order is placed applies to that order, unless a change is required by law or the customer expressly agrees otherwise.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales. This choice does not deprive a consumer of any mandatory protection provided by the law of their country of habitual residence. A consumer may bring a claim before a court with jurisdiction under applicable law, including, where the law permits, a court in the consumer's place of residence.

If a problem arises, please contact us first so that we can try to resolve it amicably. This does not restrict the customer's right to complain to a competent authority or bring proceedings before a court.